PLEASE PLACE THE FOLLOWING DESCRIBED ITEM ON THE AGENDA FOR THE Click or tap to enter a date. MEETING OF THE MAYOR AND BOARD OF ALDERMAN.
Item for Approval:
title
I am writing to request your approval of an updated registration policy for the Senior Center, which I will place on the agenda for the next Board of Aldermen meeting on October 7. Unfortunately, I will be on vacation and unable to attend that meeting, but I am happy to answer any questions in advance by phone/email.
Over the past six months, we have experienced a growing issue with “no-shows” at our programs. For example, sponsors of our lunch-and-learn and brunch-and-learn sessions often prepare meals for 30 participants, only to have 10-15, and sometimes even fewer, show up on the day of the event. The reason, more often than not, is that seniors are double-booking with surrounding senior centers and then deciding the morning of which program they will attend.
This not only wastes the time and money of our generous sponsors, who purchase food specifically for these events, but it also prevents individuals on the waiting list from attending.
To help address this, I am recommending the following policy:
• Anyone who registers and fails to notify us at least 48 hours in advance will have their next registration delayed.
• Once registration dates are published, affected individuals would be able to register 4 days after the general public, if space is available.
Clinton has recently implemented a similar policy, and both Brandon and Richland are considering adopting one as well. We believe this change will provide fairness, accountability, and a better experience for our sponsors and participants alike.
Thank you for considering this policy update. Please feel free to call or email me with any questions or concerns.
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Purchasing Approval: Budget Acct#:
(MUST be initialed by Leia Cooper for purchases over $5,000, which require Board approval, prior to submission to the Mayor.)
SUBMITTED BY: Stacy Smith, Director Senior Services Click or tap to enter a date.
MAYOR’S APPROVAL:
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